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MATTRESS WARRANTY INFORMATION
Texas Mattress Makers Factory Warranty
If there is ever a problem with your mattress, we want to help. Learn more about what our factory warranty covers.
Factory Warranty
As the manufacturer, your warranty claims go right to us, and we handle them personally for quicker solutions. At Texas Mattress Makers, we take pride in our manufacturing process and only use the highest quality materials to ensure you get a good night’s sleep.
| What is covered in the Factory Warranty | What is NOT covered in the Factory Warranty |
|---|---|
| Mattresses made by Texas Mattress Makers | Normal wear and tear of the mattress |
| Threading coming undone | Changes in comfort preference after 90 nights |
| Walls collapsing | Transportation costs of services to and from the store or factory, as applicable |
| Visible dips in the mattress of more than two inches* | Visible dips and sinking-related issues with your mattress that are caused by a defective foundation or bed frame that was supplied by another manufacturer |
| Mattresses with stains or damage due to liquids void all warranties |
*Please be aware that minor dipping, or “body impressions” are clinically proven to help support spinal alignment and provide the pressure relief needed for a great night’s sleep.
**If you purchase an adjustable mattress base, we have the original company’s warranty linked in each product page for your convenience.
If you purchased your mattress before 10/1/2024, please view this page.
NO RISKS, JUST GREAT SLEEP
Our 90-Night Comfort Guarantee
We want you to fall completely in love with your new mattress. That’s why we offer our 90-Night Comfort Guarantee, giving you time to ensure your Texas Mattress Makers mattress is the perfect match for your best sleep ever.
Special Offer: 6-Month Comfort Guarantee
Our Quantum™ Collection includes an extended 6-month comfort guarantee. Since these premium materials require a longer break-in period, we provide this extra time to ensure you’re completely satisfied with your comfort choice.
Returns & Refunds Policy
We are confident in our ability to find the right mattress for you. However, if for some reason we are unable to meet your specific needs, we can issue you a refund up to 90 nights from your original delivery or pick-up date. All items that are eligible for a refund are subject to an 18% restocking fee.
Exclusions Checklist
The following items are non-refundable:
Following an exchange the mattress is non-refundable
Custom mattresses and foundations
Changes in mattress size
All promotional mattresses and mattress sets valued at $699 or less
How to File a Claim
Submit your claim by answering a few quick questions and a Texas Mattress Makers mattress expert will respond in 24-48 hours.
Please select the item with the issue*