At Texas Mattress Makers we do things differently. We care about your best night’s sleep and have dedicated 40 years to learning and perfecting what it means to custom-fit a mattress to your unique body type.
Here your comfort is never up for negotiation.
It’s important to remember, like your favorite pair of jeans, it can take time for a brand-new mattress to “break in.” Which is why we recommend allowing a 30-night period for the materials to adapt to your unique sleeping pattern before reporting a comfort concern. The break in period varies from mattress to mattress, but this process should not take more than 90 nights. If, after 30 nights, your bed is uncomfortable for any reason, please call our showroom before 90 nights from your purchase to discuss the areas of discomfort with our experts to address your concerns so that we can find a solution. Any price adjustments will be taken care of at that time.
Re-selections due to comfort issues can be made for up to 90 nights.
*Please see our refund policy for more information
At Texas Mattress Makers, we take pride in our manufacturing process and we use the highest quality materials to ensure you get a good night’s sleep. We are here to assist you with courtesy, integrity, and transparency to create a long-term relationship for generations to come. We also understand that when you purchase a mattress you are making an investment and are in need of a mattress. We are confident in our ability to make sure we find you the right mattress if you are having issues with your current mattress. However, if for some reason we are unable to meet your specific needs, we can issue you a refund up to 90 nights from your delivery date. All refunds are subject to an 18% Restocking fee and delivery charges.
The following items are non-refundable.
The below factory warranties do cover:
If any of these items apply to your concern, please email your phone number, sales order number and a photo of your mattress to [email protected]. If you do not have your receipt, please provide an estimated time of purchase. When taking the photo please remove any bedding such as mattress protectors, comforters, and sheets.
For a detailed explanation of body impressions, please refer to the reverse side of your invoice or visit our blog.
At Texas Mattress Makers, we take pride in our manufacturing process and we use the highest quality materials to ensure you get a good night’s sleep. We are here to assist you with courtesy, integrity, and transparency to create a long-term relationship for generations to come.
The below factory warranties do not cover:
101, 401, 501, 2100 (Manhattan), 5100 (Bellevue), MG-21. 2300, 5300
Monte Carlo, Dublin, Prague, Santa Barbara, Amsterdam
River Oaks, Bel Air, Paris, London, Cannes Firm, Cannes Plush, Cannes Euro Top, Noah Allen Firm, Noah Allen Plush, Noah Allen Euro Top, 8200, 8300, 8400, 8500, 8600, 8700, 8800, all 100% Latex Mattresses
Madrid, Barcelona, Esteem Firm, Esteem Plush, Rome, Florence, Athens, Geneva, Oslo Plush, Oslo Euro Top