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Home Buying Guide Warranty


Mattress Warranty

Our Comfort Guarantee

At Texas Mattress Makers, we do things differently. We care about your best night’s sleep and have dedicated over 40 years to learning and perfecting what it means to custom-fit a mattress to your unique body type. Here, your comfort is never up for negotiation.

It’s also important to remember that, just like with your favorite pair of jeans, it can take time to “break-in” a brand-new mattress using new components. This is why we recommend allowing a 30-night period for the materials to adapt to your unique sleeping pattern before reporting a comfort concern.

The break-in period varies from mattress to mattress. However, the process should not take more than 60 nights. If after 30 nights, your bed is still uncomfortable, please call our showroom before 90 nights from your purchase to discuss the areas of discomfort with our mattress experts, so that we can find a solution. Any price adjustments and delivery/pick-up costs will be calculated during the comfort exchange.

Re-selections due to comfort issues can be made for up to 90 nights (from the delivery date or pick up of the original purchase).

  • This period begins the day you receive your mattress from your original purchase.
  • Please call the showroom that you purchased from and work with an expert at that location. Here is a link to view our locations.
  • Re-selections will incur additional delivery fees.
  • All exchanges for a mattress of greater value will be subject to additional payment for the difference in price
  • Any returned items not exchanged will incur an 18% restocking fee.*
  • Mattress exchanges are offered to address preferred comfort (ie firm, soft, medium). The 90-night comfort trial does not apply to the size of the mattress. Issues regarding mattress size (twin, full, queen, king, etc…) or height may not be considered.
  • Our 90-night comfort guarantee is valid for two exchanges.

*Please see our refund policy for more information.

Factory Warranty

Warranty only applies to the original purchaser. Stains on the mattress void the warranty.

Our factory warranties cover the following:

  • Only mattresses that are made by Texas Mattress Makers
  • Threading coming undone
  • Walls collapsing
  • *Visible dips in the mattress of more than two inches. Please be aware that minor dipping, or what we call “body impressions” are clinically proven to help support spinal alignment and provide the pressure relief needed for a great night’s sleep. Learn more about body impressions here.
  • Adjustable bedframe company is responsible for factory warranty

*Visible dips and sinking related issues with your mattress caused by a defective box spring or bed frame that was supplied by another manufacturer is not covered.

If any of these items apply to your concern, please email your phone number, sales order number and a photo of your mattress to [email protected].  If you do not have your receipt, please provide an estimated time of purchase and the full name and number on the order. When taking a photo, please remove any bedding, such as mattress protectors, comforters, and sheets.

For a detailed explanation of body impressions, please refer to the reverse side of your invoice or visit our blog.

At Texas Mattress Makers, we take pride in our manufacturing process and we use the highest quality materials to ensure you get a good night’s sleep. We are here to assist you with courtesy, integrity, and transparency to create a long-term relationship for generations to come.

Our factory warranties do not cover:

  • Normal wear and tear of the mattress
  • Comfort preference changes over time (after the 90-night break-in period).
  • Transportation costs of services to and from the store or factory, as applicable.
  • Visible dips and sinking related issues with your mattress caused by a defective box spring or bed frame that was supplied by another manufacturer.
  • *Mattresses with stains or damage due to liquids voids all warranties.

1 Year Prorated:

Manhattan Firm, Manhattan Pillow Top, Bellevue, Amsterdam, Berlin, and 5000

5 Year Prorated:

Monte Carlo, Dublin, and Prague

10 Year Prorated:

River Oaks, Bel Air, Paris, London, Cannes Firm, Cannes Plush, Noah Allen Firm, Noah Allen Plush, Venice Plush, Santa Barbara, Manchester, Everest, Niagara, and Lisbon.

10 Year Non-Prorated:

Milan, Madrid, Barcelona, Esteem Firm, Esteem Plush, Rome, Florence, Athens, Geneva, Oslo Plush, Siena, Vienna and all 100% Latex Mattresses.

Need to Speak With a Mattress Expert?

Shopping online and need additional insight? Fill out the form and a Texas Mattress Makers team member will be in contact with you shortly.




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