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Home Buying Guide Refund Policy

BUYING GUIDE

Mattress Refund Policy

At Texas Mattress Makers, we take pride in our manufacturing process, and we use the highest quality materials to ensure you get a good night’s sleep. We are here to assist you with courtesy, integrity, and transparency to create a long-term relationship for generations to come.

We also understand that when you purchase a mattress, you are making an investment.  We are confident in our ability to make sure we find the right mattress for you. However, if for some reason we are unable to meet your specific needs, we are able to issue you a refund up to 90 nights from your original delivery or pick-up date. All items that are eligible for a refund, are subject to an 18% Restocking fee. The delivery and/or pick up fee charges are non-refundable. Refund charges include tax and a pick-up fee when applicable.

The following items are non-refundable:

  • Comfort Issues past the 90 night Exchange Period (from the date of delivery or pick up of the original purchase).
  • Managerial and/or promotional sales discounts cannot be applied to price differences on exchanges
  • Delivery and/or pick up charges for repairs and exchanges
  • Changes in mattress size
  • All Accessories are non-refundable. This includes any item that was on promotion and given for free as part of a sale. If you are going to return a mattress, then the total amount of that accessory will be deducted from your refund amount. Accessories include: Adjustable Foundations, Box Springs, Bed Frames, Mattress Protectors, and Pillows.
  • Custom mattresses and foundations – including custom sizes like California King, and RV Queen, and custom foundations.
  • Delivery and/or pick-up charges
  • 100% Latex Mattresses, managerial, promotional, and sales discounts cannot be applied to exchanges.
  • All promotional mattresses and mattress sets valued at $699 or less
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